From first workshop to first month-end close
One method for every resort and hotel group: fit-to-standard workshops, written quality gates, a repeatable migration path and acceptance signed by your own process owners.
A method, not a guess
Every project follows the same six phases. Each phase ends at a written quality gate, so sponsor and project team always know where they stand.
Fit-to-standard workshops
We start from a working standard and walk your teams through real resort processes. Gaps are recorded, prioritised and decided together — not discovered after go-live.
Greenfield or brownfield
Start clean with standard processes, bring your history with you, or move only what you choose. The path is decided per hotel, on written criteria.
Migration Workbench
Legacy extracts are profiled, mapped to the ResortNexa load format with proposals your experts confirm, checked and reconciled — in the browser, without uploading the data.
Every balance reconciled
Each migration run ends with a reconciliation report for reservations, deposits, receivables and opening balances. Go-live happens when the numbers match and your process owners sign.
Tested before it counts
A maintained test catalogue covers front office, reservations, housekeeping, F&B, procurement, finance, controlling, interfaces and migration. Your key users sign acceptance per domain.
Academy and onboarding
Role-based learning paths for front office, housekeeping, F&B, procurement and finance. Super users train their colleagues in a training environment before day one.
Licence transparency
Clear licence metrics, with what is included stated up front: a platform fee per hotel, a price per room by edition, fixed-price go-lives and standard support included.
Six phases, six gates
- P0
Discover
Scope, property census, path decision and value case.
Gate: Scope signed, path chosen
- P1
Prepare
Charter, governance, plan, environments on standard content, migration strategy.
Gate: Environments live, key users named
- P2
Fit
Fit-to-standard workshops, backlog of gaps, solution blueprint, mapping, test strategy.
Gate: Blueprint signed, change control on
- P3
Build
Configuration in sprints, interfaces, mock migrations with reconciliation, integration test.
Gate: No critical defects, mock reconciled
- P4
Prove & go live
Acceptance, training, dress rehearsals, readiness review, cutover.
Gate: Steering committee says go
- P5
Run
Hypercare through the first month-end close, handover to support, next wave.
Gate: Exit criteria met
Twelve fit-to-standard workshops
Each workshop shows the standard process in a prepared environment, asks for the exceptions and records every difference as fit, gap or adopt — with an owner and a decision.
- Front office
- Reservations & distribution
- Housekeeping & engineering
- F&B, kitchen & POS
- Procurement & stores
- Finance & USALI
- Controlling & KPIs
- People & staffing
- Reporting & intelligence
- Interfaces & infrastructure
- Data migration
- Roles & security
The Migration Workbench
Profile
Row counts, empty fields, duplicates, code lists and date ranges of each legacy extract.
Map
Proposals from known and similar field names, each with a confidence score; a person confirms every field.
Check
Mandatory fields, formats and duplicate keys, listed row by row.
Reconcile
Counts and control totals of the legacy extract against what the new system reports.
Sign
Mapping workbook, load file and a reconciliation report for the process owner's signature.
The workbench runs in the browser: legacy extracts are read locally and never uploaded. Card data is never migrated.
Clear metrics, stated up front
Platform fee per hotel
One base fee for every hotel on the platform, independent of size.
Price per room, by edition
Core (rooms side), Operations (plus kitchen, procurement, quality, resort and finance) and Enterprise (plus group, distribution, intelligence, contracts and ESG).
Group licence
Consolidation, group close and shared services for hotel groups.
Fixed-price go-live
A fixed price per hotel and edition; further hotels of a group wave on the proven template at a reduced rate.
Support included
Standard support is included; premium and around-the-clock tiers are optional.
Prices are part of every offer. Ask for one through the contact form.